Freshworks Freddy AI
Copilot and insights across Freshdesk and Freshsales
Freddy adds reply drafting, summarisation and predictive insights to Freshworks' support and sales products. Freshworks has an Indian entity and an India data region, so billing and residency are straightforward for local teams.
India-readiness
🇮🇳 7/7- Made in IndiaYes
- Pricing shown in INRYes
- Bills natively in INRYes
- GST-compliant invoiceYes
- UPI / RuPay / India cardsYes
- India data residency optionYes
- Indian legal entity / supportYes
- DPDP Act posturedocumented
India-readiness data is compiled by our editors from public vendor information and may be out of date. Verify GST invoicing, data residency and pricing with the vendor before you buy.
Strengths
- India billing entity and INR invoicing
- India data centre available
- Tightly integrated with Freshdesk and Freshsales
Watch-outs
- Freddy is priced per agent on top of already-paid seats
- Best value only for existing Freshworks customers
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Five new AI products, one India use-case teardown, and any pricing or GST changes worth knowing. No spam.